Communications and Recording Policy

Business Name	After Hours Psychiatry Care
Website	afterhourspsychiatrycare.org
Effective Date	04/01/2026
General Contact	info@afterhourspsych.com \| (407) 674-9332
Privacy Contact	Michelie Levrier APRN PMHNP-BC FNP-BC \| info@afterhourspsych.com \| (407) 674-9332

This Communications and Recording Policy explains how After Hours Psychiatry Care may contact patients, prospective patients, guardians, authorized representatives, and other website visitors, and how recordings may be used in connection with calls, forms, and sessions. This policy should be read together with our Privacy Policy, Notice of Privacy Practices, and Terms of Use.

1. Communication Channels We May Use

We may communicate using one or more of the following: telephone calls, voicemail, text messages (SMS or MMS), email, secure or semi-secure electronic messaging, telehealth platform communications, website forms, and other similar methods. The type of communication used may depend on urgency, patient preference, available contact information, workflow, technology, and legal requirements.

You may give us permission to communicate with you by providing your phone number or email address, submitting a website form, texting or emailing us, calling us, requesting services, scheduling a visit, signing an intake or consent document, checking an opt-in box, or otherwise asking or authorizing us to contact you. In some circumstances, we may ask for additional or more specific consent before sending certain messages or before recording a call or session.

You are not required to consent to promotional communications as a condition of receiving care. However, certain operational communications may be necessary to schedule, provide, support, or document services you request.

We may contact you for operational or service-related reasons, including to:

• Respond to inquiries from patients, prospective patients, site visitors, guardians, or representatives.

• Verify identity, age, guardianship, consent authority, or Florida location.

• Schedule, reschedule, confirm, or remind you about appointments, follow-up, intake, or telehealth visits.

• Provide intake forms, links, instructions, reminders, technical support, or pre-visit and post-visit information.

• Discuss treatment, prescriptions, referrals, billing, payment, collections, documentation, records, safety issues, or service changes.

• Notify you of issues affecting website access, communication security, office operations, telehealth availability, or legal notices.

4. Promotional or Educational Communications

If we send promotional, marketing, newsletter, or other non-essential communications, we will do so only as permitted by law and, where required, after obtaining the consent required for that type of message. Promotional communications may include information about new services, updated hours, educational content, or community resources.

You may opt out of promotional emails by using the unsubscribe link provided in the message. You may opt out of promotional text messages by replying STOP if that option is available or by contacting us directly. Opting out of promotional communications does not stop essential operational, treatment, billing, legal, or safety communications.

5. Text Messages and Standard Messaging Risks

Text messaging may not be fully secure. Messages can be viewed by other users of the device, backed up by third parties, or intercepted in circumstances beyond our control. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. Not all carriers or devices support all message types, and delivery is not guaranteed.

6. Email and Voicemail Risks

Standard email is also not always fully secure. By using email to communicate with us or asking us to communicate with you by email, you acknowledge that privacy and security risks can exist. We may use reasonable safeguards, but we cannot guarantee absolute security. We may also leave limited information in voicemail messages, such as our name, callback number, appointment reminders, or other limited information reasonably necessary for the communication.

7. Recording and Monitoring of Calls, Forms, and Sessions

Calls to and from the Practice may be recorded, monitored, transcribed, summarized, or logged. Website form submissions and related metadata may also be captured or associated with marketing or referral data. We may use HIPAA-enabled tools such as WhatConverts for call tracking, form tracking, lead attribution, and call recording. Depending on workflow, we may also record certain intake calls, visits, telehealth sessions, or other interactions for quality assurance, training, patient care, safety, documentation, compliance, lead attribution, and related lawful purposes.

When recording is used, we intend to provide notice and obtain prior consent when required by applicable law. If you do not agree to a recording, please tell us immediately and do not continue the recorded interaction unless an unrecorded alternative has been arranged. If you continue after a recording notice or otherwise give consent, you consent to the recording and related use, storage, review, disclosure, and retention as permitted by law and our policies.

8. Communications Involving Minors and Representatives

If services involve a minor, or if another person is authorized to act for a patient, we may communicate with a parent, legal guardian, legal custodian, caregiver, translator, emergency contact, or other authorized representative as permitted or required by law. By providing another person's contact information, you represent that you are authorized to do so. For minor patients, the parent or guardian may be asked to consent to communications or recordings on the minor's behalf where legally permitted.

You may ask us to change your communication preferences, to use a different number or email, or to stop certain non-essential communications. Requests should be sent to the contact information listed below. We may need time to process your request, and some communications may still be sent if they are legally required, necessary for safety, or reasonably necessary to provide requested services. Withdrawal of consent will not affect communications or recordings that occurred before withdrawal was processed.

10. Questions and Contact Information

Questions or requests about this policy may be directed to After Hours Psychiatry Care, info@afterhourspsych.com, (407) 674-9332, or Michelie Levrier APRN PMHNP-BC FNP-BC at info@afterhourspsych.com / (407) 674-9332. Our mailing address is 2013 Live Oak Blvd. Ste A. Saint Cloud, Florida 34771.