Privacy Policy
Comprehensive website, communications, analytics, recording, and telehealth privacy disclosures for publication on afterhourspsychiatrycare.org.
| Business Name | After Hours Psychiatry Care |
|---|---|
| Legal Entity | After Hours Psychiatry Care, LLC |
| Website | afterhourspsychiatrycare.org |
| Effective Date | 04/01/2026 |
| Last Updated | 04/07/2026 |
| Mailing Address | |
| General Contact | info@afterhourspsych.com | (407) 674-9332 |
| Privacy Contact | Michelie Levrier APRN PMHNP-BC FNP-BC | info@afterhourspsych.com | (407) 674-9332 |
After Hours Psychiatry Care ("After Hours Psychiatry Care," "Practice," "we," "us," or "our") respects privacy and the confidentiality of personal and health-related information. This Privacy Policy explains how we collect, use, disclose, protect, retain, and otherwise process information through afterhourspsychiatrycare.org, our calls, texts, emails, telehealth services, intake processes, and related online and offline interactions.
This Privacy Policy is intended to work together with our Notice of Privacy Practices. To the extent we create, receive, maintain, or transmit protected health information as a health care provider, our Notice of Privacy Practices also applies. If there is a conflict between this Privacy Policy and the Notice of Privacy Practices with respect to protected health information, the Notice of Privacy Practices will control to the extent required by law.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected from website visitors, prospective patients, current and former patients, parents or guardians, authorized representatives, payors, and other individuals who interact with us. It covers information collected through our website, calls, texts, emails, video visits, forms, scheduling or intake workflows, payment interactions, and related services.
This Privacy Policy does not apply to third-party websites, platforms, or services that maintain their own privacy notices except to the extent we specifically describe our use of them here. When you use a third-party service such as our telehealth platform or a payment processor, that provider may also process information under its own terms and privacy notice.
2. Information We May Collect
Depending on how you interact with us, we may collect the following categories of information:
• Identifiers and contact information, such as name, alias, mailing address, email address, telephone number, date of birth, guardian information, emergency contact information, and similar identifiers.
• Demographic and account information, such as age range, preferred language, appointment preferences, log-in or access credentials if used, and information needed to verify identity, age, or Florida location.
• Health-related and clinical information, such as symptoms, diagnoses, medication information, treatment history, intake answers, screening results, insurance or self-pay information, treatment notes, records of services, communications about care, and any other information you choose to provide when requesting or receiving services.
• Communications data, including emails, text messages, voicemails, call logs, call metadata, recordings, chat or message content, and records of communications with patients, prospective patients, guardians, or site visitors.
• Form and inquiry data, including the content of website inquiries, referral information, uploaded documents, intake submissions, consent forms, and information captured through HIPAA-enabled call or form attribution tools such as WhatConverts.
• Telehealth and session data, including appointment information, device or browser information needed to operate the visit, waiting room interactions, files shared during visits, and recordings of visits or sessions if we notify you and recording is permitted or authorized.
• Transaction and payment information, such as billing address, last four digits of a payment card, payment status, invoices, receipts, and related transaction information. Full card data may be collected directly by a payment processor rather than by us.
• Internet, device, and usage information, such as IP address, browser type, operating system, device identifiers, approximate geolocation, pages viewed, referral URLs, landing pages, timestamps, clickstream data, and information about how users navigate our website.
• Cookies, analytics, and tracking data, including information collected through cookies, tags, scripts, pixels, local storage, analytics tools, and call or form attribution technologies used to understand website performance, traffic sources, and lead generation.
• Information about minors or representatives, including parent or legal guardian contact information, authorizations, consents, and communications connected to treatment or payment for a minor patient or a patient represented by another individual.
3. Sources of Information
We may collect information directly from you, automatically from your browser or device, from parents or guardians, from authorized representatives, from referring providers, from service providers acting on our behalf, from our telehealth platform, from payment processors, and from call or form attribution providers. We may also receive information from publicly available sources or from other lawful sources to verify information, protect safety, prevent fraud, or support compliance obligations.
4. How We Use Information
We may use collected information for the following purposes, to the extent permitted by applicable law:
• To operate, maintain, troubleshoot, secure, and improve our website, communications channels, workflows, and services.
• To respond to questions, intake requests, referrals, and other inquiries from patients, prospective patients, guardians, and site visitors.
• To determine eligibility for services, including verifying age, identity, consent, and whether the patient is located in Florida or in another jurisdiction where services may lawfully be provided.
• To schedule, deliver, document, and support psychiatric, behavioral health, telehealth, and related services.
• To communicate about appointments, reminders, intake, treatment, care coordination, prescriptions, follow-up, billing, technical support, patient satisfaction, and other service-related matters.
• To record, document, monitor, review, and improve calls, form submissions, sessions, or other interactions for quality assurance, training, patient care, documentation, safety, compliance, lead attribution, and other lawful operational purposes.
• To understand website traffic, advertising or referral performance, campaign effectiveness, and lead attribution, including through HIPAA-enabled tracking and analytics services.
• To process payments, issue invoices or receipts, detect fraud, resolve disputes, and support accounting, auditing, and collections functions.
• To comply with legal, ethical, regulatory, licensing, accreditation, risk-management, patient-safety, record-retention, and reporting obligations.
• To protect our patients, workforce, visitors, systems, and business from security incidents, unlawful conduct, fraud, abuse, harassment, or threats to health or safety.
5. Cookies, Analytics, and Tracking Technologies
We may use cookies and similar technologies to operate our website, remember preferences, measure traffic, understand how visitors move through the site, identify how visitors found us, attribute calls or forms to marketing sources, and improve website performance. These technologies may be first-party or third-party and may collect information such as IP address, browser and device details, approximate location, referring URL, landing page, pages viewed, time on page, clicks, session timestamps, campaign identifiers, phone call attribution details, and form submission details.
We may use HIPAA-enabled lead attribution tools, including WhatConverts or successor tools, to capture and associate inquiries with the marketing source that generated them. Depending on configuration, those tools may store call recordings, call metadata, landing pages, form details, referral information, and related lead records.
You may be able to control cookies through your browser settings or other device-level settings. Blocking some technologies may affect site functionality. Our website may not respond to every browser-based “do not track” setting. To the extent applicable law requires us to recognize a browser-based opt-out preference signal, we will do so as required by law.
6. Calls, Forms, and Recording Practices
Calls to or from the Practice may be recorded, logged, transcribed, summarized, or otherwise monitored for quality, training, safety, documentation, compliance, lead attribution, or other lawful business and care-related purposes. Website form submissions and related metadata may also be captured, stored, or associated with marketing source data. We may record certain telehealth sessions, intake calls, or other interactions if we determine recording is operationally appropriate and legally permissible.
When recording is used, we intend to provide notice and obtain consent when required by law. If you do not wish to participate in a recorded call or session, please tell us immediately and do not continue the recorded interaction unless and until an alternative is offered. Recording practices may vary depending on workflow, patient needs, safety considerations, and applicable legal requirements.
7. Electronic Communications
We may communicate with patients, prospective patients, guardians, and site visitors by telephone, voice message, text message, email, and other electronic means. These communications may include appointment reminders, service updates, intake requests, treatment or follow-up communications, billing messages, and promotional or educational messages where permitted or where required consent has been obtained.
Electronic communications are not always fully secure. Standard email and text messaging can present privacy or security risks. By contacting us electronically or asking us to communicate with you electronically, you acknowledge those risks and understand that we may use reasonable safeguards rather than absolute security. You may request alternative or more confidential communication methods where reasonable.
8. How We May Disclose Information
We may disclose information as follows, subject to applicable law and, where applicable, our Notice of Privacy Practices:
• To our workforce, clinicians, contractors, and affiliated personnel who need the information to perform their duties.
• To telehealth providers, call or form attribution vendors, analytics providers, cloud hosting providers, communications vendors, transcription or documentation vendors, payment processors, IT vendors, accountants, lawyers, or other service providers or business associates that support our operations and are subject to contractual or legal confidentiality obligations as appropriate.
• To Doxy.me or another telehealth platform in connection with the scheduling, delivery, support, and security of telehealth services.
• To WhatConverts or other HIPAA-enabled tracking or attribution vendors to the extent necessary for call tracking, form tracking, recording, marketing attribution, operations, or analytics.
• To another provider, pharmacy, laboratory, caregiver, parent, guardian, authorized representative, or payor as permitted or required for treatment, payment, health care operations, continuity of care, or emergency situations.
• To comply with court orders, subpoenas, law enforcement requests, public health requirements, mandatory reporting duties, licensing or regulatory obligations, or other legal processes.
• To prevent or lessen a serious threat to health or safety, to respond to emergencies, or to protect the rights, property, or safety of patients, the public, the Practice, or others.
• In connection with a business transition such as a merger, sale, financing, reorganization, or transfer of assets, subject to applicable confidentiality obligations.
• With your authorization, direction, or consent, or as otherwise permitted or required by law.
We do not sell protected health information. We do not knowingly use protected health information for third-party targeted advertising. To the extent applicable law treats certain analytics or attribution practices as a “sale,” “sharing,” or similar regulated disclosure of personal information, we will provide any notices, rights, or choices required by law.
9. Payment Processing
Services may be billed or processed directly by the Practice, by a telehealth platform, or by one or more third-party payment processors. Payment processors may collect payment card data, billing address, fraud-screening information, and transaction details under their own privacy notices and security obligations. We encourage you to review any payment processor notice that applies to your transaction.
10. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, for the duration of any patient relationship, to comply with record-retention obligations, to resolve disputes, to collect amounts owed, to document services, to protect safety, to enforce agreements, and to comply with applicable law. Different categories of information may be retained for different periods. Patient and telehealth records may be retained for the period required by professional standards, payer requirements, business needs, or applicable law. Analytics, call, form, and attribution data may be retained for shorter or longer periods depending on business and legal needs.
11. Security
We use administrative, technical, and physical safeguards that are intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, encryption where appropriate, secure storage, workforce training, vendor management, role-based access, and incident-response procedures. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights and Choices
Depending on the nature of the information and the law that applies, you may have rights to request access, correction, confidential communications, restrictions, accounting of disclosures, portability, deletion, withdrawal of consent, or certain opt-out rights. Patients and former patients should review our Notice of Privacy Practices for additional HIPAA rights related to protected health information.
You may opt out of promotional emails by using the unsubscribe mechanism included in the message. You may opt out of text messages by replying STOP if that option is available or by contacting us using the information listed below. Opting out of promotional communications will not necessarily stop service-related or legally required communications. We may need to verify your identity before acting on a request.
13. Minors and Guardians
We may provide services to minors to the extent permitted by law. In those situations, we may collect information about a parent, legal guardian, legal custodian, or other authorized representative, and we may communicate with that person as permitted or required by law. If you believe a minor has provided information without appropriate authorization, please contact us so we can review and take appropriate steps.
14. Florida-Only and Location-Based Services
Our services are intended primarily for individuals who are physically located in Florida when services are delivered, unless we determine that care can lawfully be provided in another jurisdiction. We may collect or request information needed to verify location and eligibility. Visitors from outside Florida may view the website, but not all services may be available to them.
15. Third-Party Platforms and Links
Our website may contain links to or integrations with third-party services, including telehealth platforms, payment processors, map services, social media, or other tools. We are not responsible for the privacy, security, or content practices of third-party services except as expressly described in this Privacy Policy. We encourage you to review the privacy notices of those services before using them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised effective date or last updated date. Changes become effective when posted unless a different effective date is stated. If a change materially affects your rights or the way we process information, we may provide additional notice when required by law or when we consider it appropriate.
17. Contact Information
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact: Michelie Levrier APRN PMHNP-BC FNP-BC, info@afterhourspsych.com, (407) 674-9332. General inquiries may also be directed to info@afterhourspsych.com or (407) 674-9332.